At Hitch, safety is top of mind.

We want to help facilitate the best possible experience for our riders and drivers. To do so, we have a few requirements that ensure comfortable and safe rides.

Requirements for drivers to be approved on our platform:

Car Requirements:

  • Subcompact Vehicles are Not Allowed on the Hitch Platform.

  • Compact Sedans must be less than five years old.

  • Mid-Size Sedans and All SUVs must be less than ten years old.

  • Four Doors: This ensures room for luggage and riders alike.

  • Clean, fully operational, and well-maintained.

Driver Requirements:

  • License, Registration, and Insurance: Providing up-to-date and valid driver documents will allow the approval process to go smoothly.

  • Industry Standard Background Check: To ensure we keep our community safe, we will run the following checks:

- County Criminal Search (Current)
- National Criminal Search (Standard)
- Sex Offender Search
- SSN Trace
- Global Watchlist Search
- This assures that we can keep our community safe.

Also, our Customer Experience team is always available during your ride through live chat in-app should any questions or assistance be needed.


Check out our other help center articles here or send us a note:

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