Since we love animals at Hitch, we do allow pets on rides. To ensure the safety of your furry friend as well as the well-being of others in the car, we ask that you follow our pet policy.

  1. For a companion pet or emotional support animal -- please book a private ride - we do not allow companion pets on shared rides.
  2. Notify the Hitch team in advance using our Help Chat - in the app, or on our website. Even if your animal is a service animal.
  3. For companion pets and emotional support animals, secure your pet in a kennel or soft travel bag for the duration of the ride. Your pet must be able to fit, kenneled, in a standard 4 door sedan.

Following these steps will allow us to pair you with a driver that can accommodate your companion. This way, we can provide you and your pet with the best ride experience with Hitch!

Unfortunately, when not followed, we may have to cancel your ride.

Any damage caused by the companion pet or emotional support animal could be subject to a $150 cleaning fee.

Please note:

Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person's disability.

Hitch complies with all state and federal laws. State and federal law prohibit drivers from denying service to riders with service animals because of the service animal, and from otherwise discriminating against riders with service animals.

Drivers have a legal obligation to provide service to riders with service animals.

A driver cannot lawfully deny service to riders with service animals because of allergies, religious objections, or a generalized fear of animals.

Riders cannot be denied service because they travel with a service animal.

While Emotional Support Animals or Comfort Animals are often used as part of a medical treatment plan as therapy animals, they are not considered service animals under the ADA.

We still love them though and can ride with us as a companion pet. 🐶

Questions?

Check out our other help center articles here or send us a note: hello@hitch.net

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