We do our best to make every ride possible, respecting both the driver's and rider's time. Our drivers will depart from the pick-up location 10 minutes after your scheduled ride time. This includes both shared, and private rides. Out of respect for the other riders and the driver - please make every effort to be on time, understanding that you may encounter traffic on the way to the pickup location. 

You will receive driver details 10 minutes prior to departure. Please reach out to your driver right away to let him or her know of your delay. After that, please be sure to reach out to the Hitch Customer Experience team through the chat function on our app. 

We know that things happen out there, so we do our best to help when delays occur. However, we cannot accommodate riders who will be later than 10 minutes past departure. These rides will be canceled as a 'no show' per our cancellation policy. The rider will have to reschedule for the next departure. Additional fees will apply.

Can I get a refund?

Details on when we do and don't issue refunds can be found here.


Check out our other help center articles here or send us a note: hello@ridehitch.com

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