Hitch offers the flexibility for riders to book for a variety of departure times throughout the day. To ensure that rides run smoothly for all passengers, we employ the following cancellation policy:
Cancellations made within 1 minute of booking are fully refundable.
Cancellations made 1 hour or more before departure time is fully refundable.
Your bank may hold the charge as 'pending' on your account for up to 24 hours. If you've canceled the ride within the above time frames, you may still see the charge as pending. It will fall off and not deduct funds from your account.
If funds have deducted from your account, a refund can take 3-5 business days to reflect on your account.
**Cancellations made within 1 hour of departure are non-refundable.** This includes, but is not limited to, bookings created in error and not canceled within 1 hour of departure time, no-show bookings, late bookings, and other violations of Hitch guidelines.
To cancel your scheduled ride, you'll select "View Details" from the "Upcoming Trips" screen. From there, select "cancel" and confirm cancellation.