Everything you need to know to be a successful Hitch rider or driver is here in our FAQ -- however, we are a company that thrives on the feedback and engagement of our riders and drivers.
Quick help is always available every day from 7AM to 8PM in the central time zone through the app. We do monitor communication outside of these hours, so help is never far away.
We respond to you quickest through live chat, in app - or through the website.
Need general help quickly or immediate assistance with a scheduled, current, or upcoming ride? Do you have questions about the status of your driver application? Or how to become a driver? Send us a message via chat bubble on your screen or through the Help tab in the app.
Do you have general questions about anything at all (feedback, pricing, locations, how our app works)? Response time can vary here but don't hesitate to reach out. Chat will always be your quickest assistance. You can email to: firstname.lastname@example.org
We're always here for you.