Everything you need to know to be a successful Hitch rider or driver is here in our FAQ -- however, we are a company that thrives on the feedback and engagement of our riders and drivers. 

The app makes quick help available daily from 7 AM to 8 PM in the central time zone. We monitor communication outside these hours, so help is never far away. 

We respond to you quickly through live chat, in-app, or website.

Need general help quickly or immediate assistance with a scheduled, current, or upcoming ride? Do you have questions about the status of your driver application? Or how to become a driver? Send us a message via chat bubble on your screen or through the Help tab in the app.

Do you have general questions about anything at all (feedback, pricing, locations, how our app works)? Response time can vary here but don't hesitate to reach out. Chat will always be your quickest assistance. You can email: hello@ridehitch.com

We're always here for you.


Check out our other help center articles here or send us a note: hello@ridehitch.com

Did this answer your question?