Sharing a ride with someone can be a personal experience. Everyone's safety and experience are top of mind, but we also deeply care about the privacy of the data we provide. Please know we never share your data with third parties without your permission, and all information is stored on private, encrypted servers. When driver and rider information, like a phone number, is provided to allow proper pickup verification - the number given has been automatically generated and anonymized. These numbers are no longer applicable once the ride has concluded.

While rare, there may be instances in which our Customer Experience team may need to provide the rider or driver's cell number to make a last-minute connection. Your use of our application and service expressly permits our right to do so when needed. This information is provided to either party at the start of a ride for identification and connection only - and should not be used post-ride for any reason.

Post-ride, communication between the rider and driver should cease once the drop-off has occurred. All issues, questions, or further communication should be directed to our Hitch Customer Experience team.

Use of Intercom Services: We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as the sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom's use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy. We may also use Intercom as a communication medium through email or messages within our product(s). The Intercom Messenger Apps and Apps in Inbox products may also provide you with access to other third-party applications such as Stripe. You should consult these third parties' privacy notices for further information on their use of your personal data. As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles, and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. Please contact us if you want to opt-out of having this information collected or submitted to Intercom.

Text Communications:
1. Drivers and riders will receive transactional and marketing messages from Hitch via SMS.
2. You can cancel the SMS service at any time. Just text "STOP" to the shortcode. After you send the " STOP " message to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance or get help directly at ridehitch.com or in your app via the help articles and live chat.
4. Carriers are not liable for delayed or undelivered messages
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive many texts from Hitch. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Need more information? Please visit our official privacy policy.

Questions?

Check out our other help center articles here or send us a note: hello@ridehitch.com

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