Do you have any special needs or specific requests for your ride? Please let us know. We'll do our best to make your ride great.

We request that you reach out to us at least 24 hours before you need your ride to allow us time to coordinate as needed. 

Special accommodations are only available when combined with a Hitch Premier booking.

Our Customer Experience team is here to help.


Hitch prohibits any sort of discrimination against users based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic protected under applicable law. Such discrimination includes, but is not limited to, any user refusing to provide or accept services based on these characteristics. Any user found to have violated this prohibition will lose access to the Hitch platform. Applicable laws in certain jurisdictions may require and/or allow the provision of services by and for the benefit of a specific category of persons. In such jurisdictions, services that comply with these laws and the relevant applicable terms are permissible under this policy.


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