Scheduling a ride with Hitch is simple and easy.

  1. Enter in your starting (origin) and destination address. Please use specific street addresses.
  2. Select Hitch(shared & private rides) or Premier (door to door).
  3. Confirm your pickup locations.
  4. Confirm the time and date you'd like to travel.
  5. Confirm booking.
  6. You're ready to ride!

Driver details are available in your app 10 minutes prior to departure time.

​Payment methods should be entered in the right-side menu under 'payment'. Please note you DO need to enter a payment method prior to booking a ride - even if you have a promo code.

The app default is set to schedule your ride for the same day. The remaining departure times available for that day will be shown. 

If you want to select another date, tap the date in the top left corner and select the day that works for you from the calendar pop-up.

To cancel your scheduled ride, you'll select "View Details" from the "Upcoming Trips" screen. From there, select "cancel" and confirm cancellation.

Information on our cancellation policy can be found HERE.

How far in advance can I book?

You can book your ride up to 60 days in advance - or in as little as one hour* before departure time.

*For same day/next day rides before 8 AM, please book these the night before you need it -- between 7 PM-11:59 PM.

After our last departure time on any day - the schedule for the next day is open for booking. This gives you the option to book a ride the night before or the same day of your trip.  

Questions?

Check out our other help center articles here or send us a note: hello@ridehitch.com

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