Since we love animals at Hitch, we do allow pets on rides. To ensure a furry friend's safety and the well-being of others in the car, we ask that riders follow our pet policy.
For a companion pet or emotional support animal -- riders should book a private, XL or door-to-door ride - we do not allow companion pets on shared rides.
We ask riders to inform us beforehand using our Help Chat - in the app or on our website.
For companion pets and emotional support animals, pets should be secured in a travel kennel or soft travel bag for the duration of the ride. The pet and travel kennel must be able to fit in a standard 4-door sedan.
For an ADA-compliant medical service animal, the service animal does not need to be in a travel kennel and riders are permitted on shared rides with service animals.
Only one pet per ride is permitted.
If you encounter a situation where one of these requirements is not met, please contact support in the Hitch app. If you have accepted a pet in your ride without our knowledge, we cannot support any issues that may come up. Please look for more details in your Driver's Resources tab within the app.
⭐ Please note ADA compliant Medical Service Dogs do NOT need to be crated or contained and can travel on shared rides.
Hitch complies with all state and federal laws. State and federal law prohibit drivers from denying service to riders with service animals because of the service animals and from otherwise discriminating against riders with service animals.
Drivers have a legal obligation to provide service to riders with service animals.
A driver cannot lawfully deny service to riders with service animals because of allergies, religious objections, or a generalized fear of animals.
Riders cannot be denied service because they travel with a service animal.
Check out our other help center articles here or send us a live chat in the app.