How far in advance can I book?
You can book your ride up to 60 days in advance - or in as little as one hour* before departure time.
*For same day/next day rides before 8 AM, please book these the night before you need it -- between 7 PM-11:59 PM.
After our last departure time on any day - the schedule for the next day is open for booking. This gives you the option to book a ride the night before or the same day of your trip.
The app default is set to schedule your ride for the same day. The remaining departure times available for that day will be shown. If you want to select another date, tap the date in the top left corner and select the day that works for you from the calendar pop-up.
How can I change or cancel my scheduled ride?
Should you need to change the time or location of your scheduled ride, you'll do so by canceling the completed ride and rescheduling with the change of information that you need.
To cancel your scheduled ride, you'll select "View Details" from the "Upcoming Trips" screen. From there, select "cancel" and confirm cancellation.
What is the cancellation policy?
Hitch offers the flexibility for riders to book for a variety of departure times throughout the day. To ensure that rides run smoothly for all passengers, we employ the following cancellation policy:
Cancellations made within 1 minute of booking are fully refundable.
Cancellations made 1 hour or more before departure time is fully refundable.
Your bank may hold the charge as 'pending' on your account for up to 24 hours. If you've canceled the ride within the above time frames, you may still see the charge as pending. It will fall off and not debit your account.
Refunds can take 3-5 business days to reflect on your account.
**Cancellations made within 1 hour of departure are non-refundable.** This includes, but is not limited to, bookings created in error and not canceled within 1 hour of departure time, no-show bookings, late bookings, and other violations of Hitch guidelines.