How far in advance can I book?
You can book your ride up to 60 days in advance - or in as little as one hour before departure time.
❗ The app default is set to schedule your ride for same-day travel.
If you want to select another date, tap the date in the top left corner and select the day that works for you from the calendar pop-up.
How can I change or cancel my scheduled ride?
Should you need to change the time or location of your scheduled ride, you'll do so by canceling the scheduled ride in your app and rescheduling with the change of information that you need.
To cancel your scheduled ride, you'll select "View Details" from the "Upcoming Trips" screen. From there, select "cancel" and confirm cancellation.
What is the cancellation policy?
Hitch offers the flexibility for riders to book for a variety of departure times throughout the day. To ensure that rides run smoothly for all passengers, we employ the following cancellation policy:
Cancellations made 1 hour or more before departure time are fully refundable.
Your bank may hold the charge as 'pending' on your account for up to 24 hours. If you've canceled the ride outside of one hour from departure you may still see the charge as pending. It will fall off and not deduct funds from your account.
If funds have deducted from your account, a refund is immediate on our end once issued but can take 5-10 business days to reflect on your account depending on your card issuer settings.
❗ Cancellations made within 1 hour of departure are non-refundable.
This includes, but is not limited to, bookings created in error, bookings not canceled within 1 hour of departure time, no-show bookings, late riders, as well as any violation of Hitch TOS or community standards.