Hitch is primarily for connecting people between cities but we do allow same-day shipping and delivery of certain small items* within the routes we service.

Purchase a seat for your package

After downloading the Hitch app, you can find a comprehensive How-To-Book with Hitch HERE. Shipping a package is as similar to how you would book a seat for yourself - but you'll select 'Package' instead of 'Private' or 'Shared' when booking.

Schedule a pickup at one of our convenient locations

We deliver to addresses within our normal service area. We offer contactless direct-to-door drop-off service for packages, or you can elect to have the recipient meet the driver at one of our specified drop-off locations. Either way, in the app, enter the specific destination address that the package is heading to and schedule a convenient pickup from one of our specified locations. During the booking process, you will be asked to select a drop-off location from one of our locations even if we are taking the package straight to the recipient.

**Once booked, please reach out to our Customer Experience team to confirm the custom address, and size of the item, for your delivery.**

You may schedule up to two months in advance, or one hour before departure - however, delivery must happen same day. We cannot hold items overnight.

On the day of travel

Once booked, a spot for your small item is guaranteed! We ask that you arrive 15 minutes before the departure time at the pickup station selected by you, and noted in the app. You will get the driver’s information 10 minutes before departure time. Once you meet up with the driver, you will hand over your item for inspection to ensure it meets Hitch guidelines for shipping.

We cannot provide any packing material - please ensure your item is contained and ready to safely transport - but accessible for viewing by our driver.

Delivery

Share driver contact information with the recipient and arrange for your recipient to meet the driver at the Hitch drop-off station selected 10 minutes before the driver and parcel are due to arrive. If we are taking the package directly to the recipient's address, we will leave the package at the door. Hitch, and our drivers, do not assume any liability for the package, or its contents once we have left the package at the intended address.


Common items you can ship using Hitch

  1. Small to medium-sized boxes
  2. Care packages/food items (It is up to the shipper to adequately package or refrigerate as necessary)
  3. Small home appliances
  4. Books/files
  5. Clothes
  6. Any item that can fit in a typical car seat safely

*Items that are prohibited:

  1. Weapons/explosives
  2. Drugs
  3. Hazardous materials
  4. Perishable items that are not properly packaged
  5. Items that exceed the space constraints of the car seat
  6. Live animals
  7. Any illegal or unsafe item

*This list is not all-inclusive. Hitch reserves the right to refuse transport of any item that our driver suspects may be unsafe, unsanitary, or illegal.

Questions?

Check out our other help center articles here or send us a note: hello@ridehitch.com

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