Scheduling a ride with Hitch is simple and easy.

  1. Enter your starting (origin) and destination address. Please use specific street addresses.

  2. Select Hitch(shared & private rides) or Premier (door to door).

  3. Confirm your pickup locations.

  4. Confirm the time and date you'd like to travel.

  5. Confirm booking.

  6. You're ready to ride!

Driver details are available in your app 1 hour before departure time.

​Payment methods should be entered in the right-side menu under 'payment.' Please note you DO need to enter a payment method prior to booking a ride - even if you have a promo code.

The app default is set to schedule your ride for the same day. The remaining departure times available for that day will be shown.

If you want to select another date, tap the date in the top left corner and select the day that works for you from the calendar pop-up.

To cancel your scheduled ride, you'll select "View Details" from the "Upcoming Trips" screen. From there, select "cancel" and confirm cancellation.

Information on our cancellation policy can be found HERE. Please note that we refund in HITCH CREDITS only. We do not refund the payment method.

How far in advance can I book?

You can book your ride up to 60 days in advance - or in as little as a couple of hours before departure time.

Shared and private ride availability can vary by city and is subject to change without notice.

Standard Hitch Rider Policies and Terms of Service apply. Hitch credits and promotions are not stackable - only one promotion can be used per ride. Hitch credits and promotions hold no monetary value, cannot be used for tips, and cannot be transferred to another account. To make any changes to your scheduled ride, you will need to cancel your ride - this may mean you lose the promotion that was applied to your booking. All rides must start and stop at the time and location in the app booking. All purchases are final sales. If you cancel your scheduled ride, you will receive a refund to your Hitch Credit Bank in the amount that you paid. Lastly, a ride reservation does not include any tips you may want to provide to your driver.

Questions?

Check out our other help center articles here or send us a note: hello@ridehitch.com

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