Hitch, as an organization is committed to accessibility, diversity, and inclusion in all aspects of our service which includes, but is not limited to, digital accessibility for people with disabilities. We believe all of our customers, consumers, and staff should be able to have equal and effective access to our website and to any of our public-facing digital communication tools (The Hitch App). Hitch has a goal to comply with all applicable accessibility laws and regulations including the Americans with Disabilities Act (ADA). We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Hitch is partially conformant with WCAG 2.1 level A. Partially conformant means that some parts of our content do not fully conform to the accessibility standard. We are currently working on these improvements to address accessibility for our users. To meet our goal, we have dedicated resources to our digital accessibility compliance effort, including those who coordinate the effort, and those responsible for designing, developing, and testing our website, smartphone app, and any other digital content. We also work to ensure that our support documentation and services meet accessibility requirements.


Please let us know if you encounter accessibility barriers or need any help.

We welcome your feedback on the accessibility of Hitch. If you would like further information about our digital accessibility efforts, have a question, or would like to request auxiliary aids or services, please contact us in one of the following ways:

Send us a message via chat bubble on your screen or within the app.
You can reach out to us via email: hello@ridehitch.com

You can also call or text us. Leave us a message and we will reach back out - 833.743.3448 or text us - 512.607.9313


Check out our other help center articles here or send us a note: hello@ridehitch.com

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