Your booked ride is guaranteed and confirmed.

While matched in advance final driver details are available in your app one hour before departure time.

Your driver will have your information at that time as well. At that point, you both can connect.

​You'll receive the driver's name, car information, and contact number. If you don't see them, a quick app restart should help.

For you to communicate with your driver and for your ride to proceed smoothly with Hitch, we must have your current phone number updated on your profile at the time of pickup. We are app-based, and you must be able to access and use your app at the pickup time.


Check out our other help center articles here or reach out to our support team through live chat in the Hitch app.

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