Riders are responsible for excessive damage to a vehicle's interior or exterior caused by food spills, pet damage, or other incidents. If the driver provides proof that there was a spill, mess, or other damage during the ride, we may charge a cleaning fee using the rider's payment method on file to reimburse the driver for professional cleaning.
Cleaning fees are paid in full to the driver.
If you are charged a cleaning fee, you will receive a separate receipt after the ride and outreach from our Customer Experience team.
This is included in our Terms of Service that are agreed upon at sign-up, and your continued use of our platform indicates consent.
Check out our other help center articles here or reach out to our support team through live chat in the app.