If you are traveling by bike to our pickup location and/or need our driver to transport your bike -- we want to help but cannot guarantee that this request can be completed.

First and foremost, you'll need to book a Private or Premier ride. This is the only way to allow space for your bike should the driver be able to accommodate you.

You'll also need to ensure that you have a universal bike holder that can be attached safely to any 4-door sedan, OR the bike must be able to be broken down and stored in a trunk of a 4-door sedan. If you are using the trunk, you shouldn't have additional luggage with you.

Please note: Bike transportation can never be guaranteed and is unavailable on shared rides.

Unfortunately, when this procedure is not followed, we may have to cancel your ride, and a refund will not be issued.

Ultimately, it is up to the driver to accept your bike and bike holder. While we will attempt to replace your driver should one not initially accept, refunds are not offered if we cannot. Any damage to the driver's car by the bike or bike holder will be at your expense.


Check out our other help center articles here or send us a note: hello@ridehitch.com

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