Rider FAQ

All you need to know to ride with Hitch

12 articles in this collection
Written by Jen

Rider Community Standards

We have great riders and drivers

Written by Jen
Updated over a week ago

How it works

Scheduling a ride with Hitch

We'll match you with a driver at your departure time. Guaranteed.

Written by Jen
Updated over a week ago

Ride Bookings, Changes & Cancellations

It's all here for you.

Written by Jen
Updated over a week ago

How are drivers screened?

Here's how we guarantee safe and trustworthy drivers for riders

Written by Jen
Updated over a week ago

Getting to your pick up location

Here are some options for getting to your pick up spot

Written by Jen
Updated over a week ago

Rider General FAQ

Special Accommodations

Let us know how we can help

Written by Jen
Updated over a week ago

Cancellation Policy

When and how you can cancel your Hitch ride.

Written by Jen
Updated over a week ago

What Should I Do If I'm Running Late?

We get it. Things happen.

Written by Jen
Updated over a week ago

Are pets allowed?

Here's our policy for bringing pets on rides

Written by Jen
Updated over a week ago

How many bags can I bring?

A guideline for how luggage and bags are handled

Written by Jen
Updated over a week ago

Lost item?

Did you leave an item in one of your Hitch rides?

Written by Jen
Updated over a week ago

Can I ride if I am under 18?

Minors are not allowed to ride unaccompanied with Hitch

Written by Jen
Updated over a week ago