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Rider FAQ
Rider FAQ
All you need to know to ride with Hitch
24 articles in this collection
Written by
Jen
Rider Community Standards
We have great riders and drivers
Written by
Jen
Updated over a week ago
How it works
Scheduling a ride with Hitch
We'll match you with a driver at your departure time. Guaranteed.
Written by
Jen
Updated over a week ago
How much does a ride cost?
Hitch is affordable and fits in any budget
Written by
Jen
Updated over a week ago
What are my payment options?
Frequently-asked questions about how to pay for your ride.
Written by
Jen
Updated over a week ago
Hitch Standard Terms for Promotions and Discounts
Written by
Jen
Updated over a week ago
Ride Bookings, Changes & Cancellations
It's all here for you.
Written by
Jen
Updated over a week ago
How are drivers screened?
Here's how we guarantee safe and trustworthy drivers for riders
Written by
Jen
Updated over a week ago
How will I know who my driver is?
How and when you'll connect with your driver
Written by
Jen
Updated over a week ago
Getting to your pick-up location
Here are some options for getting to your pick up spot
Written by
Jen
Updated over a week ago
Rider General FAQ
Hitch XL
Bigger space, more flexibility
Written by
Jen
Updated over a week ago
Booking for someone else?
Not the rider? No problem - but you need to let us know.
Written by
Jen
Updated over a week ago
Requesting to be picked up or dropped off at alternate locations?
Our drivers must follow the booking information
Written by
Jen
Updated over a week ago
Special Accommodations
Let us know how we can help
Written by
Jen
Updated over a week ago
Cancellation Policy
When and how you can cancel your scheduled Hitch ride.
Written by
Jen
Updated over a week ago
Hitch Cancellation & Credit Policy
When ride credit refunds are and are not provided.
Written by
Jen
Updated over a week ago
Save Money With Our Student Program
Written by
Jen
Updated over a week ago
What Should I Do If I'm Running Late?
We get it. Things happen.
Written by
Jen
Updated over a week ago
We'll get you to the game.
Heading to the San Antonio Spurs game with Hitch
Written by
Jen
Updated over a week ago
Are pets allowed?
Here's our policy for bringing pets on rides
Written by
Jen
Updated over a week ago
How many bags can I bring?
A guideline for how luggage and bags are handled
Written by
Jen
Updated over a week ago
Traveling with a bike?
Information regarding how to handle traveling with a bike in a Hitch ride
Written by
Jen
Updated over a week ago
Spills and other messes during a ride
Cleaning fees charged for damage during a ride
Written by
Jen
Updated over a week ago
Lost item?
Did you leave an item in one of your Hitch rides?
Written by
Jen
Updated over a week ago
Can I ride if I am under 18?
Minors are not allowed to ride unaccompanied with Hitch
Written by
Jen
Updated over a week ago