Rider FAQ

Rider Community Standards

We have great riders and drivers

Written by Jen
Updated over a week ago

Scheduling a ride with Hitch

We'll match you with a driver at your departure time. Guaranteed.

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Updated over a week ago

Ride Bookings, Changes & Cancellations

It's all here for you.

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Updated over a week ago

How will I know who my driver is?

How and when to connect with your driver

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Updated over a week ago

How are drivers screened?

Here's how we guarantee safe and trustworthy drivers for riders

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Updated over a week ago

Getting to your pick up location

Here are some options for getting to your pick up spot

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Updated over a week ago

Special Accommodations

Let us know how we can help

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Updated over a week ago

Cancellation Policy

When and how you can cancel your scheduled Hitch ride.

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Updated over a week ago

What Should I Do If I'm Running Late?

We get it. Things happen.

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Updated over a week ago

Are pets allowed?

Here's our policy for bringing pets on rides

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Updated over a week ago

How many bags can I bring?

A guideline for how luggage and bags are handled

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Updated over a week ago

Lost item?

Did you leave an item in one of your Hitch rides?

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Updated over a week ago

Can I ride if I am under 18?

Minors are not allowed to ride unaccompanied with Hitch

Written by Jen
Updated over a week ago