Rider FAQ

Rider Community Standards

We have great riders and drivers

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Scheduling a ride with Hitch

We'll match you with a driver at your departure time. Guaranteed.

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How much does a ride cost?

Hitch is affordable and fits in any budget

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What are my payment options?

Frequently-asked questions about how to pay for your ride.

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Hitch Standard Terms for Promotions and Discounts

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Ride Bookings, Changes & Cancellations

It's all here for you.

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How are drivers screened?

Here's how we guarantee safe and trustworthy drivers for riders

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How will I know who my driver is?

How and when you'll connect with your driver

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Getting to your pick-up location

Here are some options for getting to your pick up spot

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Hitch XL

Bigger space, more flexibility

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Booking for someone else?

Not the rider? No problem - but you need to let us know.

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Requesting to be picked up or dropped off at alternate locations?

Our drivers must follow the booking information

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Special Accommodations

Let us know how we can help

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Cancellation Policy

When and how you can cancel your scheduled Hitch ride.

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Hitch Cancellation & Credit Policy

When ride credit refunds are and are not provided.

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Save Money With Our Student Program

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What Should I Do If I'm Running Late?

We get it. Things happen.

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We'll get you to the game.

Heading to the San Antonio Spurs game with Hitch

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Are pets allowed?

Here's our policy for bringing pets on rides

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How many bags can I bring?

A guideline for how luggage and bags are handled

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Traveling with a bike?

Information regarding how to handle traveling with a bike in a Hitch ride

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Spills and other messes during a ride

Cleaning fees charged for damage during a ride

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Lost item?

Did you leave an item in one of your Hitch rides?

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Can I ride if I am under 18?

Minors are not allowed to ride unaccompanied with Hitch

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Updated over a week ago