Rider FAQ

All you need to know to ride with Hitch

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23 articles in this collection
Written by Jen and Nicki
Rider General FAQ

Booking for someone else?

Not the rider? No problem - but you need to let us know.
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Written by Jen
Updated over a week ago

Requesting to be picked up or dropped off at alternate locations?

Our drivers must follow the booking information
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Written by Jen
Updated over a week ago

Special Accommodations

Let us know how we can help
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Written by Jen
Updated over a week ago

Cancellation Policy

When and how you can cancel your scheduled Hitch ride.
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Written by Jen
Updated over a week ago

Hitch Cancellation & Credit Policy

When ride credit refunds are and are not provided.
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Written by Nicki
Updated over a week ago

Save Money With A Student Discount

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Written by Jen
Updated over a week ago

What Should I Do If I'm Running Late?

We get it. Things happen.
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Written by Jen
Updated over a week ago

We'll get you to the game

Heading to the San Antonio Spurs game with Hitch
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Written by Jen
Updated over a week ago

Are pets allowed?

Here's our policy for bringing pets on rides
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Written by Jen
Updated over a week ago

How many bags can I bring?

A guideline for how luggage and bags are handled
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Written by Jen
Updated over a week ago

Traveling with a bike?

Information regarding how to handle traveling with a bike in a Hitch ride
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Written by Jen
Updated over a week ago

Spills and other messes during a ride

Cleaning fees charged for damage during a ride
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Written by Jen
Updated over a week ago

Lost item?

Did you leave an item in one of your Hitch rides?
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Written by Jen
Updated over a week ago

Can I ride if I am under 18?

Minors are not allowed to ride unaccompanied with Hitch
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Written by Jen
Updated over a week ago