Sometimes, things arise, and riders may need to cancel their scheduled ride. To keep things running smoothly, we have the following cancelation policy.
100% refund in Hitch credits on rides canceled 1 hour before departure
No credit or refund is offered for rides canceled less than 1 hour before departure.
Hitch credit never expires and is added to your account in the amount of your original booking price. Your total amount of credit will appear in your app under your profile icon.
Select "View Details" from the "Upcoming Trips" to cancel your scheduled ride. From there, select "cancel ride" and confirm cancellation.
Check out our other help center articles here or reach out to our support team through live chat in the app.