Hitch Rider & Driver Support FAQ

Everything you need to know to be a successful Hitch rider or driver is here in our FAQ -- however, we are a company that thrives on the feedback and engagement of our riders and drivers.

Unfortunately, at this time, we do not have email support available.

We respond to you quickly through live chat - in-app, or website. Our support team is dedicated to finding the perfect solution for you.

Live chat is available daily from 7 AM to 8 PM in the central time zone. We monitor communication outside these hours, so support is never far away.

To access this personalized assistance, simply open up the app, click on your profile picture in the upper right-hand corner, select the "help" option, and send us a message. You can also send us a message via the chat bubble on your computer screen in the bottom right corner.

Questions?

Check out our other help center articles here or reach out to our support team through live chat in the app.