Sharing a ride with someone can be a personal experience. Everyone's safety and experience are top of mind, but we also deeply care about the privacy of the shared data. Please know we never share your data with third parties without your permission, and all information is stored on private, encrypted servers. When driver and rider information, like a phone number, is provided to allow proper pickup verification - the number given has been automatically generated and anonymized. These numbers are no longer applicable once the ride has concluded.
While rare, there may be instances in which our Customer Experience team may need to provide the rider or driver's cell number to make a last-minute connection. Your use of our application and service expressly permits us to do so whenever we need to. This information is provided to either party at the start of a ride for identification and connection only - and should not be used post-ride for any reason.
Post-ride, communication between the rider and driver should cease once the drop-off has occurred. All issues, questions or further contact should be directed to our Hitch Customer Experience team.
Use of Intercom Services: We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as the sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom's use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy. We may also use Intercom via email or messages within our product(s). The Intercom Messenger Apps and Apps in Inbox products may also provide you with access to other third-party applications such as Stripe. You should consult these third parties' privacy notices for further information on their use of your data. As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles, and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use, which can be found at https://www.intercom.com/terms-and-policies#terms. Please get in touch with us if you want to opt out of having this information collected or submitted to Intercom.
Text Communications:
1. Drivers and riders will receive transactional and marketing messages from Hitch via SMS.
2. You can cancel the SMS service anytime — just text "STOP" to the shortcode. After you send us the "STOP " message, we will send you an SMS to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, sign up as you did the first time, and we will send you SMS messages again.
3. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance or get help directly at ridehitch.com or in your app via the help articles and live chat.
4. Carriers are not liable for delayed or undelivered messages
5. As always, message and data rates may apply for any messages sent to you and us from you. You will receive many texts from Hitch. Please don't hesitate to contact your wireless provider if you have any questions about your text plan or data plan.
Stripe:
We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.
Collection of Profile Pictures
At Hitch, we respect your privacy and are committed to ensuring the safety and security of your personal information. This statement outlines our practices regarding collecting and using profile picture images submitted by users.
What Information We Collect: We collect profile picture images you voluntarily submit through our app. When using our app, riders and drivers use these images for safety and recognition.
How We Use Your Profile Picture: Your profile picture is used exclusively for the purpose for which it was collected. We do not share or sell your profile picture to third parties. It is visible to other users who are part of your Hitch ride.
Data Security: We take data security seriously. Your profile picture is stored securely on our servers and is accessible only by authorized personnel. We employ industry-standard security measures to protect your information from unauthorized access or disclosure.
User Control: You have full control over your profile picture. You can update, remove, or change your profile picture at any time through your account settings within the app.
Contact Us: If you have any questions or concerns regarding collecting and using your profile picture or other privacy-related matters, don't hesitate to get in touch with us at [email protected].
By using Hitch, you agree to the terms outlined in this privacy statement.
Need more information? You can visit our official privacy policy.
Questions?
Check out our other help center articles here or reach out to our support team through live chat in the app.