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Hitch Cancellation & Credit Policy
Hitch Cancellation & Credit Policy

When ride credit refunds are and are not provided.

Jen avatar
Written by Jen
Updated over a week ago

When does Hitch provide a refund?

According to our Cancellation Policy here, all rides canceled by the user an hour or more before they are set to depart are automatically refunded *ONLY* as a ride credit to your Hitch account. This credit doesn't expire and will automatically apply toward future rides booked in-app as a discount.

We do not provide refunds in the form of payment back to your original payment method -- payments made at the time of booking are final.

When am I not eligible for a credit refund?

Hitch does not provide full or partial credit refunds for:

  • Rides canceled less than one hour before departure

  • The ride was completed

  • Tips made to drivers at the conclusion of a ride. These go directly to drivers.

  • Rides were missed due to a rider arriving more than 10 minutes late to the pick-up location or failing to communicate with their driver or the Hitch Customer Experience team.

  • Rides that were delayed or otherwise affected by uncontrollable events, including but not limited to - weather, traffic, accidents, construction, road conditions, etc.

  • Riders that did not show up for the departure or communicate with the Hitch team or driver.

  • Rides that were not completed due to a rider violating any Rider Policy.

  • Rides deemed undesirable due to vehicle type or quality or an issue with a driver not meeting an expectation that falls outside our Hitch driver requirements. We do expect our drivers to maintain a well-kept car and respectful environment. We constantly strive to provide the highest quality service and welcome all feedback about our drivers and their vehicles.

*Credits for other situations could be provided but are at the sole discretion of our support team based on the information available to them.


Check out our other help center articles here or reach out to our support team through live chat in the app.

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