If you are traveling by bike to our pickup location and/or need our driver to transport your bike -- we want to help but cannot guarantee that this request can be completed.
First and foremost, you'll need to book a Private or Door to door ride. This is the only way to allow space for your bike should the driver be able to accommodate you.
You'll also need to ensure that you have a universal bike holder that can be attached safely to any 4-door sedan, OR the bike must be able to be broken down and stored in a trunk of a 4-door sedan. If you are using the trunk, you shouldn't have additional luggage with you.
Please note: Bike transportation can never be guaranteed and is unavailable on shared rides.
Ultimately, it is up to the driver to accept your bike and bike holder. While we will attempt to replace your driver should one not initially accept, refunds are not offered if we cannot. Any damage to the driver's car by the bike or bike holder will be at your expense.
Unfortunately, when this procedure is not followed, we may have to cancel your ride, and a refund will not be issued.
Standard Hitch Rider Policies and Terms of Service apply. Hitch credits and promotions are not stackable - only one promotion can be used per ride. Hitch credits and promotions hold no monetary value, cannot be used for tips, and cannot be transferred to another account. To make any changes to your scheduled ride, you will need to cancel your ride - this may mean you lose the promotion applied to your booking. All rides must start and stop at the time and location of the app booking. All purchases are final sales. If you cancel your scheduled ride, you will receive a refund to your Hitch Credit Bank in the amount you paid. Lastly, a ride reservation does not include any tips you may want to provide your driver.
Check out our other help center articles here or reach out to our support team through live chat in the app.