Since our riders are traveling between cities, you should expect that most riders will have luggage and plan to empty the trunk of your car before accepting Hitch rides.
Our luggage guidelines are as follows --
Single-seat purchase - Riders can bring 1-2 small bags, like one carry-on-sized piece of luggage and a backpack or one standard-sized suitcase. Riders who bring more than this amount of luggage for their shared ride need to cancel and book a private ride, and you should let the team know about this situation so we can help cancel the seat as quickly as possible.
Private or Door to Door ride - Riders can bring as many items/bags that will legally and safely fit in the trunk of a typical 4-door sedan-type car. Typically, 2-3 standard-size suitcases.
Hitch XL - Riders can bring as many items/bags that will legally and safely fit in an SUV or Van. Typically, up to 5 standard-size suitcases.
⚠️ Bags must be secured and cannot obstruct your view or vehicle operation. If a rider arrives with more luggage than what will fit in your vehicle, please inform the team immediately, before starting the ride so we can reach out to the rider, try to resolve the situation, or potentially cancel the ride if necessary.
⚠️ If you have accepted luggage outside of our policy without our knowledge, we cannot support any issues that may come up. Please look for more details in your Driver's Resources tab within the app.
On a booked ride, a rider must be with any items that are being transported. Package delivery has been deactivated at this time.
Check out our other help center articles here or send us a live chat in the app.