Scheduling a ride with Hitch is simple and easy. We provide two options for getting you on the road - our app and our website.
We are app-based - so you will need to download the app. After downloading the app and creating your account, here are the steps for booking through the app:
You can book a door-to-door ride from your selected addresses or a shared or private station-to-station ride from the nearest pick-up and drop-off stations we've selected.
In the confirmation screen, you can confirm the pick-up and drop-off addresses, view any credits applying to the price, and select your preferred payment method.
Here are the steps for booking through the website:
Driver details are available in your app 1 hour before departure time.
Payment methods and promo codes should be entered in the right-side menu under 'payment' before starting the booking process. Please note you DO need to enter a payment method before booking a ride - even if you have a promo code.
If you need to cancel your ride, no problem! You'll do so in your app.
You'll tap the ride card from the "Upcoming Trips" screen to cancel your scheduled ride. From there, select "cancel" and confirm cancellation.
Information on our cancellation policy can be found HERE.
If you cancel outside of 1 hour before departure, you will receive what you paid back in credits.
As noted at both the booking and cancelation point, we refund in Hitch Credits - not to the payment method. These credits never expire and will automatically apply to the next booking.
How far in advance can I book?
You can book the same day or up to 60 days in advance.
Check out our other help center articles here or reach out to our support team through live chat in the app.